They even had me conferenced in with the issuing bank - something I've had to do with online orders in years and years and through thousands of orders, exactly NEVER.
But even then, the order sat pending, thus resulting in yet another call.
Customers purchase equipment that has a published date saying it will be available to ship at that time and customers say this date is pushed back again and again and again – one customer even claimed their order was delayed for an entire year, and during that time period they were never able to cancel their order and receive a refund of their payment.
There are many different retailers who specialize in products designed for outdoor hobbies and recreation, including REI.com, Source Outdoor.com, The Outdoor Exchange, Heartland America.com, and many others.
No kidding, I spent a total of 3 hours on the phone for this order, including with supervisors twice, and not a single person sounded as though they cared even slightly. Their staff simple couldn't care less (including supervisors), and it's evident that management has absolutely no interest in improving things after a long history of complaints and poor ratings. With so many other places to get the stuff we want, I will never ever choose Sportsman's Guide again and would very strongly encourage you to spend you hard earned money someplace more deserving.
In addition, if you do not have savings in a given year that is equivalent to the price of your membership, they invite you to cancel your membership and request a refund of the fee.
If you have experience with this company or their products, please leave your The Sportsman’s Guide reviews below.
this company has the worst customer service items are shipped late orders are canceled for no reason...
These negative experiences range from customers complaining of defective merchandise that the company denied responsibility for, as well as some frustrated customers who were unable to take advantage of the low price guarantee.
But perhaps the most commonly repeated complaints are those that have to do with backordered items.
they dont like when your use a legit coupon at check out. my advice stay away the sportsmans guide and do business with a company that cares about its customers I've just completed my first and most certainly my last transaction with Sportsman's Guide.